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Tainan Branch,Taiwan High Prosecutors Office:Back to homepage


Office Introduction

  • jurisdictional Area

    jurisdictional Area

      Jurisdiction of the Office:  1. Administrative areas of the office:  Administrative areas of the Office include Tainan City and County, Chiayi City and County, and Yunlin County. 2. Subject-matter jurisdiction of the Office: Litigation: Litigations at the following district prosecutors’ offices are under jurisdiction of the Office: Tainan District Prosecutors OfficeChiayi District Prosecutors OfficeYunlin District Prosecutors Office 

  • White Paper on Serving People

    ★Words from Prosecutor General★Be capable of maintaining public power, and reinforcing the function of prosecution and a stable social order, so that a just and uncorrupted image of the prosecutor authority may be built up. Based on this idea, the Office presents this “Public Service White Papers,” expecting to upgrade our service quality, and fulfill our responsibility of protecting citizens’ rights. ★Our Major Tasks at the Moment★1. Effectively and thoroughly execute the “Action Plan for Crackdown on Black Money”:The Office has established the “Tainan Task Force, Black Money Investigation Center” on July 7, 2000, consisting of excellent prosecutors from the court of first and second instances, the Police and investigation authorities within its jurisdiction. The team is responsible for combating black money, eradicating corruption and investigating bribery at election. Team members are going all out to investigate cases legally and stringently. The team has been performing well, nd has won the trust and praise of the public. 2. Enhance case processing efficiency:All cases, no matter investigation, appeals, reconsideration, pleadings, applications for ruling of sentence, change of jurisdiction, military investigation, supplementary reconsideration, people’s complaints, exemption from compulsory labor and execution of sentence, are dealt with promptly without delay. 3. Stick to public prosecution practice:When prosecutors of the Office appear at the court, they are to make effective indictment. Before the court session, details of the case are read thoroughly, and the prosecutor of the court of first instance is contacted. Evidence for and against the defendant is noted, and details of the defendant’s criminal act is described and analyzed, for consideration of the criminal court. 4. Cautiously use the rights to appeals and motions against ruling:When prosecutors receive the delivery of original judgment of criminal cases, they study the cases one by one in details. Where the law is improperly applied, leading to mistakes in the determination of punishment, or where the defendant should be guilty but ruled not guilty or should be not guilty but ruled as guilty, or where the confirmed ruling violates the law and should be corrected, the reasons have to be stated in details, and motion against ruling, appeal or application for the Prosecutor General to initiate extraordinary appeal should be lodged within the valid period. 5. Strict enforcement of self-initiated impeachment:Eradicating the evil, uncovering hidden bad and preventing crimes are the responsibilities of prosecutors. Therefore, whenever parties related to a crime, people not involved in a crime, witnesses are found to be suspicious of committing crime, or when newspaper and magazine advertisements are found to be involved in a crime, name and address of the persons involved should be investigated immediately, and the cases should be referred to local district prosecutors’ office for further investigation and legal action. 6. Strengthen protection of crime victims:A “Crime Victims Compensation Review Committee of Tainan Branch, Taiwan High Prosecutors Office” is established to reconsider applicants’ objection to the decision or lack of decision by the review committee of the prosecutors’ office at the court of first instance.★Our Commitments★*Principle of prudence:In serving the public, no case is more important than another; all cases are treated equally. The public’s benefit is actively taken into account, so that the case can be resolved.*Principle of professionalism:Strictly require service staff to familiarize themselves with legal knowledge. Staff in all divisions and offices are also ready to support at any time, so that citizens may get the most accurate and unambiguous answer in the shortest time.*Two-way communication:For citizens who are seeking help from the Office, we explain and answer all questions in a sympathetic and sincere attitude and a euphemistical tone. When coming across litigants who misunderstand the law, a gentle, patient and euphemistical attitude when explaining is even more important. ★Our Direct Services to the Public★*Properly deal with news releases for cases under investigation:Stick to the “news spokesman system.”News content is released as properly as possible.Set up media interview area and control media workers’ entry to the office of investigation staff. *Promptly inform the “non-appeal” decision of prosecutors:When the court of second instance notifies innocence, free from prosecution or not entertaining appealable cases from the court of third instance, and the prosecutor has not initiated an appeal, officers in charge will inform the parties concerned immediately to free them from worries or deception.*Attend to the people’s complaints and applications promptly and properly:Complaints are dealt with as soon as they are received, and services are provided immediately.To strengthen public services, the Office has set up a case categorization system by adding “Tiao” (investigation) or “Chen” (statement) prefix depending on the incoming organizations or individuals, pursuant to the Rules for Handling People’s Complaints set down by the Ministry of Justice. Cases are input into the computer system for follow up, and have to be concluded and replied within one month. In case of face-to-face complaints, service staff must listen to the people’s statement patiently, and keep record, which will then be categorized and dealt with immediately.*Consultation service:For cases that cannot be dealt with immediately, we would honestly explain the situation, and help refer the case to other authorities for prompt action to legal service organizations for assistance.*Telephone complaint services:For telephone complaints, the service staff would give immediate reply for simple cases, but for cases that cannot be replied immediately, the complainant will be advised to make a written compliant, which will be handled within a specified time.*Actively promote Internet application and enquiry services:Staff is assigned specially for managing and replying the applied services.*Applications:Reply must be given with a specified time.Applications are categorized with “Sheng-Ta” prefix. Applicants will be replied in writing when the case is completed. In case the deadline for processing cannot be met for reasons like referral, application to be judged or not determined, etc., the applicants shall also be informed in writing.*Sample application forms are prepared for citizens’ reference:All sorts of sample application forms are displayed at the Service Center, and are available for citizens’ pick-up.*Reinforce user-friendly measures at the Public Service Center:1. Select and assign suitable staff:Clerks who are well-informed of legal knowledge and eager to serve are selected and assigned to answer enquiries and assist in all sorts of applications.2. Provide user-friendly facilities:Provide application forms free of charge.Provide writing desk and reading glasses, etc. for form-filling.Provide wheelchairs and arrange alert bells for the disabled.3. Promote legal knowledge education:Prosecutors are sent to schools and community groups irregularly for publicizing legal knowledge and education.Cooperate with social groups to organize anti-corruption at election activities, to publicize legal knowledge and to enhance democracy awareness.All sorts of legal publicity materials are displayed at the Service Center for citizens’ pick-up.4. Open to suggestions:Public opinion box is set up and opinion survey form is designed, and statistical analysis is done on opinion surveys.5. Set up administrative reform mailbox to invite suggestions from all fields:Open a prosecutor office’s “electronic public opinion mailbox” for collecting public suggestions on the Internet. Citizens’ questions may also be answered in details through the mailbox.6. The Public Service Center is equipped with full-function counters providing one-stop services. Comprehensive services at one location are provided to ensure efficiency.★We Promise Constant Review of Service Quality★Never satisfy with the status quoAccording to items set down in the “Scope and Evaluation Standards of Public Services for All Authorities Subordinate to the Ministry of Justice,” more than 20 items including service attitude, publicity measures, telephone manners, etc. are picked as the criteria for self-evaluation on a regular basis. Moreover, irregular tests will be conducted on the telephone manners of all colleagues of the Office, and be included in the items for monitoring and examination. Staff’s professional competence and service attitude are strengthened through training. Review and commendation are constantly made at work meetings, which will be important reference for year-end appraisal.Accurately keep track of the public opinion. Conduct “Public Services Questionnaire Survey” irregularly. Study and plan innovative services, and simplify processing workflow. Make use of social resources for providing public services when necessary.


Citizen Service Center

  • citizen service center

    I. The Branch Office has established the Promotion Team of the Citizen Service Center, based on the task force concept, and has set up a One-stop Window on the 1st floor. Excellent personnel have been elected to answer any legal questions posed by the public, accept inquiries, and handle various affairs, such as: collecting documents, completing petition forms and receiving complaints from victims of serious crime.II. The Organization and Responsibility of the Citizen Service Center:A. The Center consists of a Director, a position held by the Prosecutor General as a concurrent post; and a Deputy Director, a position held by the Head Prosecutor as a concurrent post. Both Director and Deputy Director are responsible for accepting requests from the public to visit the Chief, settling disputes among offices/sections, and assigning prosecutors to handle problems which cannot be solved by the service staff.B. The post of Executive Secretary of the Center is held by the Chief Secretary, who is in charge of planning, reflecting, and instructing on all affairs related to citizen services. The chiefs of each office/section are Officers of the Center. They shall offer suggestions and solve problems for the public, in accordance with their duties.C. Clerks are assigned to take spells in the Center, and to assume responsibility for litigation counseling, receiving oral inquires or telephone inquires and filling out petition forms. Starting in July 2005, in order to reinforce citizen services, the Prosecutor General appointed five chiefs from Records Section, Enforcement Section, Documentation Section, Research & Evaluation Section and General Affairs Section to take turn to participate in the said services, so that the service quality can therefore be enhanced.III. Introduction to the Consolidation of Counter Services & Computerized One-stop Window:A. Legal BasisIn order to improve administrative efficiency of all levels of governmental agencies and strengthen the service quality of civil servants, the Executive Yuan promulgated the "Program for Total Service Quality Enhancement" and "The Enforcement Plan for Evaluation & Awarding on Service Quality Award of the Executive Yuan". Also, the Executive Yuan urges each governmental agency, based on their duties, to select and promote aspects closely linked to the public's welfare. Complying with the said Program, the Ministry of Justice requested its subordinate agencies to establish good practices of justice administration, enforce administrative reforms, improve working efficiency, and implement services for the people, close to the people, and specifically adapted to the people.B. Strengthening Convenient and Cordial Measures1. Holding trainings for citizen services to improve service qualityOne of major tasks of the Branch Office is to promote citizen services. The Branch Office holds various meetings to implement training for citizen services, and instructs the personnel on: good service concepts, proactively keeping in touch with one another, and better citizen services with responsibility layering, procedure simplification and amiability. It is hoped that all the personnel can offer services sincerely, positively and proactively, while always bearing in mind the interests of the public and servicing the public in every possible way, in order to boost the service quality.2. Making and uploaded to the website, the "White Paper on Citizen Services" helps the personnel and the public realize the mission statement and ideas of citizen services, as proposed by the Branch Office; and furthermore, the personnel are encouraged to spare no pains for citizen services for the sake of being closer to the public. 3. Improving the English proficiency of the personnel: every Tuesday and Friday, an English teacher is invited to give a lecture to the personnel, and it is hoped that the personnel can have smooth communications with foreigners while dealing with official affairs. Besides, the personnel are encouraged to take part in English examinations to broaden their horizons and efficiently service foreigners.C. Enhancing facilities:1. Because the Branch Office shares the same building with the Tainan Branch of Taiwan High Court, only one-third of the building belongs to the Branch Office. Only the Bailiff's Office, Mail Room and Loot Storage on the 1st floor are assigned to the Branch Office. In order to implement the Consolidation of Counter Services & One-stop Window, the walls between the three units have been removed, and the three units integrated into one, to expand the services provided.2. On the two sides of the building are parking spaces for the disabled. On the entrance, a Grievance Bell, a Grievance Bell for the Disabled, and a Mailbox for Reporting Corruption & Bribery have been set up for the public. Besides, jointly used by the Court and the Branch Office, exclusive lanes for the disabled and auxiliary system for visually impaired provide convenience for disabled or unwell people, appearing in court, or making inquiries.3. Petition Items and Service Hours are listed on the wall, and Registration and Public Suggestion Forms are provided as well. Moreover, Questionnaires on Prosecutor's Attitude When Inquiring about Cases, are placed outside the Investigation Room, so that the Branch Office can examine and reflect on what elements should be promoted or modified.4. Bilingual name plates of the service staff are placed at the Information Desk. Computers, Hotline telephones, printers and copying machines are offered to the public. Additionally, various petition forms are available on the counter. Tea, desks & chairs, stationery, courtesy glasses, umbrellas for use, newspapers & magazines, etc are all provided for the public's convenience.5. Due to the cramped space of the building, the Court and the Branch Office have jointly set up a Nursery Room, Infant Care Room and Restroom for the Disabled, so that women carrying children, or the disabled, can use these facilities comfortably.6. Since the Crime Victim Protection Act came into effect in 1998, the Branch Office, pursuant to the Act, established the Complaint Window for Victims of Serious Crime. Provided the victim is a victim of serious crime, he/she may complain via the Window. Moreover, the Complaint Mailbox for Victims of Serious Crime has been established as well for victims to forward their complaints.D. Other Services:1. Quick Announcement & Notification on Main Ideas Concerning Closed Cases:As for petitions for reconsideration, or appeals filed by the litigating party, the result of the said petitions shall be immediately sent to the person(s) concerned, in the form of a decision order or official letter. As for cases acquitted by the Tainan Branch of Taiwan High Court, provided the prosecutor in charge considers the judgment legal and doesn't file an appeal, the result shall be sent to the defendant by mail, right after the appeal-filing period expires. Consequently, the defendant would be informed of the results soon, lessening the chance of their being defrauded by lawless people. Moreover, concerning other petitions, the person(s) concerned should always be informed, whether the petitions are approved or rejected.2. Quick Handling of Complaints & Petitions Submitted by the Public:As for cases handed over by superiors, or complaints & petitions submitted by the public, the Branch Office always assigns cases to different offices/sections. The personnel from the Research & Evaluation Section are instructed to control and monitor these cases. Clerks in charge shall provide reasonable and proper treatments, and give replies within the compulsory processing time (30 days for investigation cases; 30 days for complaint cases; and 5 days for petition cases).3. Fulfillment of Prosecutor's Presence in the Court:Responding to the new Code of Criminal Procedure, starting on September 1st, 2003, in regard to second trials, prosecutors shall actually be present in the court to execute public prosecution. Their required presence throughout the entire session is implemented, and contact with the prosecutor in charge of the first trial, prior to presence in the court, is enforced. As a result, the prosecutor's presence in the court is increased to the fullest extent.4. Enforcement of Telephone Manners:The Program for Telephone Courtesy Norms of the Ministry of Justice and Its Subordinate Agencies is fully carried out. The Ministry of Justice occasionally selects its subordinate agencies for testing and then announces the testing results. Meanwhile, the Ministry sends out testing taps, helping the agencies to evaluate the call receivers. Such results may be used as reference for the year-end performance rating. Ordinarily, the Research & Evaluation Section will implement tests on the personnel, and keep records.5. Strengthening the Education of Legal Knowledge(1) Proactively assigning prosecutors to each agency, organization or school meetings, at high school level and above, for making keynote speeches, in order to strengthen the education of legal knowledge.(2) Selecting educational cases among closed ones, for mass media publication, with a view to enhance the public's knowledge of legal education.(3) Printing the Concise Manual of Common Laws & Regulations published by the Ministry of Justice. The said manuals are free and available at the Information Desk.(4) Establishing the website of the Branch Office, including: Office Introduction, Guidance for the Public, Citizen Services, and Law Promotion & Education, to reinforce administrative conducts and citizen services6. Counseling on Civilian Legal Assistance:The Branch Office supervises the bar association under its jurisdiction and promotes civilian legal assistance, in order to protect the rights of the person(s) concerned who live(s) in poverty and cannot afford a lawyer. Moreover, the Branch Office has asked the Tainan Bar Association to set up a Civilian Legal Service Center on the 2nd floor of the Front Tower. Every day, lawyers on duty answer questions posed by litigating parties, fill out civil/criminal indictments and other legal documents, witness contracts and settle disputes. Since the implementation of the Center, the persons concerned who are asking for help, have continued to judge these services as being very convenient.7. Handling Victim Protection Affairs:Proclaimed on May 27, 1998, the Crime Victim Protection Act came into effect on October 1, 1998, pursuant to the order from the Executive Yuan. Responding to the enforcement of the said Act, the Branch Office established a Review Committee on Crime Victim Compensation. The Committee consists of nine committee members, namely: the Head Prosecutor, Prosecutors and experts in the field of laws & medicine. The post of Chairman is held by the Prosecutor General as a concurrent post. The Chairman is in charge of victim compensation affairs, accepts reconsiderations of the decisions of the Committee, and makes direct decisions.8. Conducting Civil Service Ethics QuestionnaireAnnually, the Civil Service Ethics Office of the Branch Office conducts the questionnaire survey on litigating parties, defendants in custody, etc. to better understand public opinion. Additionally, the Research & Evaluation Section focuses on the cases under the prefix: "Chen", and conducts the survey on the Processing Status of Civilian Complaint Cases, in order to correct any administration defects.IV. Conclusion:The Branch Office shares the same building with the Tainan Branch of Taiwan High Court. Despite insufficient facilities and limited space, the Branch Office still takes citizen services as its priority. All measures and conduct on the part of the Branch Office, are done in the interest of the public. The mission statement requires putting ourselves in others' shoes and bearing in mind benefiting the public. Although the facilities are considered inadequate, the devotion of the Branch Office to servicing citizens, remains the same. The Branch Office keeps updating and strengthening various facilities, makes plans with limited space in mind, and spares no pains to service the public. By doing so, it is hoped that the public will be satisfied; and furthermore, that the public will trust and support Justice.Servicing the public always requires learning and improving. We kindly ask for your valuable suggestions or comments. You may deliver your suggestions or comments on the Internet, via E-mail, by mail, or to the Feedback Box. We will carefully engage in self-criticism with an open mind, and strive for improvements, in the hope of making Justice Administration better, or even perfect. Service Line of Citizen Service Center: (06) 2282111 ext. 761Complaint Mailbox for Victims of Serious Crime: Left side of the Gate at No.170, Jhongshan Rd., West Central District, Tainan City

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